Refund policy

Return and Refund Policy

1. Return Period
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

2. Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

3. Damaged or Defective Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. How to Start a Return
To start a return, you can contact us at verdeece.help@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

6. Shipping Costs
Unless the item is defective or damaged, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.